Updated; 25 March 2020
Dutch Bike Tours keeps a close eye on developments related to coronavirus (COVID-19). We follow the information of the RIVM, the opinions of the Foreign Affairs and are in close contact with the ANVR (the trade association for travel companies in the Netherlands) and our local representatives. Some answers to frequently asked questions can be found below.
Can I still go on holiday?
In the current circumstances, our cyclists can no longer enjoy their booked trip and are increasingly no longer able to enter the country of their holiday. Far-reaching measures have been introduced to the Netherlands, currently in force until 6 April. However, anyone who looks realistically at the developments in the world knows that the chances of you being able to go on a cycling holiday in April or May are zero.
For this reason and to give you clarity about your trip as soon as possible, we have decided to cancel all trips of Dutch Biketours with departure until 31 May 2020. We will contact you on a short period of this subject or have already contacted you.
If your trip is cancelled, we will offer you the option to book a new trip at a later date. Yo can choose from all trips of Dutch Biketours or Belgian Biketours with departure before the end of September 2021.
Refunds not possible
We understand very well that you may prefer to return the paid travel sum. However, the circumstances are so exceptional that we have chosen an exceptional solution. This solution was drawn up in consultation with the trade association ANVR and the guarantee fund SGR guarantees the voucher.
I booked a trip with departures after June 1. Is my journey going on?
We hope that everything cam continue as planned after 1 June. However, developments continue to follow each other rapidly. We try to clarify whether or not your trip will continue 4-6 weeks before departure.
I booked a trip. Can I cancel this one?
If there is a negative travel advice for the Netherlands within six weeks of departure, you will have the opportunity to book your trip to a later date in 2020 or 2021. The cost of any visas and vaccinations cannot be declared at Dutch Biketours. A travel and/or cancellation insurance may want to reimburse them. That varies by insurance. If you want to rebook or cancel while there is no negative travel advice, the regular Dutch Biketours cancellation conditions will apply.
Who covers the cost when I get sick while traveling?
Travellers who unexpectedly fall ill during their holidays can apply for their health insurance and travel insurance.